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LAUNDRY & GARMENT CARE

Lavado.

A complete laundry experience, from pickup to delivery.

PROJECT

Service platform & app

SECTOR

On-demand services

LOCATION

Mumbai, India

Visit the website
Lavado website homepage
THE CUSTOMER APP

Pickup, updates and payment in one place.

The Lavado app lets customers schedule a pickup, follow an order and pay online.

Lavado website section showing its customer app, order tracking and pickup features
INSIDE THE EXPERIENCE

One order. A connected journey.

01 / THE EXPERIENCE

Book a pickup

Choose a service and schedule a collection through the website or app.

02 / THE EXPERIENCE

Follow the order

See order updates as garments move through the care process.

03 / THE EXPERIENCE

Complete the experience

Pay online and follow the order through to delivery.

PROJECT OVERVIEW

An end-to-end laundry platform bringing together a booking website, customer app, and the order journey behind garment care.

What’s included

  • Service discovery and pickup booking
  • Customer app for iOS and Android
  • Order updates and tracking
  • Online payment option
01 / THE NEED

Convenience has to carry through every step.

Customers need to choose a service, arrange a pickup, and feel informed while their clothes are being cared for. A service with several stages needs a clear experience across web and mobile.

02 / THE APPROACH

Connect the service around the order.

The website introduces services and makes booking easy to find. The customer app gives people a place to schedule pickups, follow order updates, and pay online.

03 / THE DELIVERY

A full service system, including the app.

Lavado brings its customer-facing website and mobile app into one pickup-to-delivery experience, supported by the order flow that makes the service work.

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